Refund policy

We have a 30-day return policy on supply shop products (excluding gift vouchers), which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

Returns are at the expense of the buyer. To start a return, you can contact us at If your return is accepted we will send through details of where to send your package. 

You can always contact us with any returns questions at

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We have a strict no-refund policy on gift vouchers and online course purchases.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.